A customer service manager is a person who is responsible for creating and maintaining excellent customer support for the clients of a company.
The job may involve elaborating customer service policies in a company and coming up with new ideas about how to keep the customers satisfied and loyal, and how to solve their problems.
In Singapore companies, a customer service manager usually supervises one or more teams of customer service workers or specialists, who are responsible for solving individual questions and enquiries from clients.
If a complex case is not solved by a customer service specialist, the customer service manager may step in and work with the case on a higher level, searching for more detailed information and evaluating the problem with more accuracy.
